RETURNS & REFUNDS POLICY

7-Day Hassle-Free Returns

At VELORA, customer satisfaction is our highest priority. If you receive a product that is damaged, defective, or incorrect, you may request a return or exchange within 7 days of delivery.

Return Eligibility Criteria

• Item must be unused, unwashed, and in original brand packaging.
• Original tags, warranty cards, and velvet box packaging must be intact.
• Returns are not accepted for custom engraved items or final sale items.

How to Initiate a Return

Email our support team at support@velora.in with your Order ID and clear unboxing photos/video of the issue. Our courier partner will pick up the package within 48 hours.

Refund Processing

Prepaid orders will be refunded to the original payment source within 3-5 business days after inspection. COD orders will receive instant store credit vouchers valid for 1 year.